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Public Library Service
PEOPLE’S INQUIRY INTO THE PUBLIC LIBRARY SERVICE - Feb 2010
Eastern region library workers were well represented at UNISON’s people’s Inquiry into the public library service on 11 February. The Inquiry heard about the bad news- budget cuts, bullying and mushroom management of public library workers (cover them in s*** and hope they flourish) as well as some of the good work that goes such as reading groups, bookstart bags and work with community groups.
Minster for libraries Margaret Hodge gave an opening address which was later roundly criticised for lack of briefing, spinning the good stuff and avoiding many of the issues that UNISON branch delegates had. For instance she praised the Norwich Millennium library only for a UNISON member who works there to point out that staff are undervalued and never see their bosses who apparently get many of their ideas from Tesco. Ms Hodge did at least promise a policy statement from the government before 6 May but she was not clear if that would include a commitment to retaining a statutory public library service.
The discussions highlighted the de-professionalisation and undervaluing of remain staff that has happened in many places –a view echoed by users as well as library workers – the dangers of self service machines in terms of job losses but also the welcoming atmosphere of libraries. Later in trying to look forward the value of a community resource and space was stressed as well as the need to get unengaged parts of the community into libraries.
There was good news and bad from a survey of library staff commissioned by UNISON from Cardiff University. Bullying, low morale and stress are reported by the majority of replies although over 90% felt that the public values its library staff.
UNISON has promised a report on the survey and the Inquiry day in a months time – it should make interesting reading.
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